There’s nothing quite as empowering as solving a problem on your own. When it comes to customer support, 73% of consumers want to solve product or service issues on their own, and 90% of consumers now expect a brand or organization to offer a self-service customer support portal.
Self-service support equips customers with round-the-clock information without having to wait for a response. It is one of the lowest-cost channels for providing excellent customer service and high resolution rates. However, the success of online self-service depends on the quality, quantity, and accessibility of your company’s knowledge-base content.
Free step-by-step guidelines to achieve the best self-service support
iZeno partner up with Zendesk to deliver successful implementation of customer support system at a minimal time and cost as required for enterprise digital transformation
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